Here's exactly what each of our repair services includes — so you know precisely what you're getting before you call.
Is your iMac or MacBook taking forever to start up? The most common cause is an aging hard drive. We replace it with a fast solid-state drive (SSD) which can make your Mac run up to 6x faster — most customers notice the difference the moment they restart. We also offer RAM upgrades on compatible models to further boost performance.
- Full diagnostic before and after the upgrade
- Complete data transfer to the new drive
- macOS reinstallation and optimisation
- 60-day warranty on parts and labour
Cracked, flickering or dead display? We replace MacBook and iMac screens using premium-quality panels — not cheap knock-offs. We use only high-quality replacement screens that match the original display quality. Most screen replacements are completed same-day.
- Premium quality replacement screens
- Same-day service where possible
- Full display calibration after fitting
- 60-day warranty on the repair
MacBook battery not holding charge? Shutting down unexpectedly? We replace MacBook batteries with genuine-quality cells that restore your original battery life. Most replacements are completed the same day you bring it in or we visit you.
- Battery health check and diagnosis
- Genuine-quality replacement battery
- Same-day fitting available
- 60-day warranty on parts and labour
Spilled liquid on your MacBook? Don't panic — and don't turn it on. The faster you get it to us, the better the chances of a full recovery. We perform a thorough strip-down, ultrasonic clean and logic board assessment. Many liquid-damaged Macs can be saved.
- Full strip-down and inspection
- Professional ultrasonic board cleaning
- Component-level logic board repair
- Free quote before any work begins
Pop-ups, redirects, strange behaviour or a PC that's running hot for no reason — these are all signs of infection. We safely remove viruses, ransomware, spyware and adware using professional tools, then set up reliable, lightweight protection to stop it happening again. Most virus removals are completed same-day.
- Full malware scan and removal
- Ransomware and spyware elimination
- Professional antivirus setup and configuration
- Browser cleanup and reset
- Advice on staying safe online
PC taking 10 minutes to start? We'll diagnose exactly what's slowing it down — whether it's an aging hard drive, insufficient RAM, software bloat or overheating. We then carry out the right fix, not just a quick restart. Most customers see at least 5x improvement in startup and application loading times.
- Full performance diagnostic
- SSD upgrade and data transfer
- RAM upgrade where applicable
- Startup programme optimisation
- Thermal cleaning to prevent overheating
Blue screens of death, random crashes and error codes are frustrating — and often misunderstood. The cause could be a failing hard drive, RAM fault, corrupt system files or overheating. We run comprehensive hardware and software diagnostics to identify the exact cause and fix it properly, not just paper over it.
- Comprehensive hardware diagnostic
- Windows system file repair
- Hard drive health check and repair
- RAM fault diagnosis and replacement
- Full test before handback
Accidentally deleted important files? Hard drive failed? We use specialist data recovery tools with a 92% success rate. Crucially — you only pay if we successfully recover your data. We recover photos, documents, business files, emails and more from failed drives, corrupted partitions and accidentally formatted storage.
- 92% success rate on most drive failures
- No data recovered — no charge
- Photos, documents, emails and business files
- Free backup solution setup on completion
- Confidential handling of all recovered data
Can't bring your computer to us? We come to you. We cover Farnham and the surrounding Surrey and Hampshire area — arriving at an agreed time to fix your problem at your home. No need to disconnect anything or drive anywhere. We explain everything in plain English, right at your kitchen table.
- We come to your home or office
- Same-day and next-day appointments available
- First hour £75 · additional hours £45/hr
- Covers Farnham and the wider Surrey area
- Plain English throughout — no jargon
Got a new Mac or PC but overwhelmed by setup? We'll configure everything from scratch — email accounts, printer setup, software installation and a full transfer of all your files, photos and documents from your old machine. We also show you how to use your new computer confidently before we leave.
- Complete setup and configuration
- Full data transfer from old machine
- Email, printer and software setup
- Personal walkthrough of your new device
- Follow-up support call included
Dead zones, dropped connections or a router that needs replacing? We diagnose your home or office network, recommend the right solution and set everything up properly. Whether it's a mesh system, powerline adapters or a simple router configuration — we get every device connected and working reliably.
- Full network assessment and diagnosis
- Router configuration and optimisation
- Mesh and extender setup for whole-home coverage
- All devices connected and tested
- Security review and password setup
Confused about Windows 11 or the new AI features? We handle the whole upgrade safely — full backup first, clean installation, all your files and software restored, and a personal walkthrough so you know exactly how to use it. We also include our printed Windows 11 Beginner's Guide to take away.
- Full data backup before we begin
- Clean Windows 11 installation
- All files and software restored
- Copilot and AI features explained
- Free Windows 11 Beginner's Guide included
