FAQs

Got questions? Find answers here.

Explore answers to common queries about Mac and PC Farnham’s services, policies, and processes to get help quickly.

General Information?

Q: Where are you located? A: We are based in Rowledge, Farnham (GU10 4EB). We proudly serve home users, students, and small businesses in Farnham and the surrounding local areas.

Q: Do I need to book an appointment? A: We recommend calling us first at 07769 804065 or 01252 929151. This allows us to discuss your issue and ensure a technician is available to help when you arrive or to arrange a collection.

Q: What are your opening hours? A: We are flexible and aim to support our local community when they need us. Please give us a call or use our [online enquiry form] to check our current availability.

Laptop Screen Repairs?

Q: Do you repair broken screens for both Mac and Windows laptops? A: Yes! We provide professional screen replacement services for the entire MacBook range (Air and Pro) as well as all major Windows laptop brands, including Dell, HP, Lenovo, ASUS, and Acer.

Q: How much does a screen replacement cost? A: Costs vary depending on the specific model and part availability (for example, a standard 15″ Windows screen vs. a Retina Mac display). We can usually give you an accurate quote quickly if you provide the Model Number found on the bottom of your laptop.

Q: My screen isn’t cracked, but it’s flickering or black. Can you fix it? A: Often, yes. This can sometimes be a loose internal cable or a failing backlight rather than a broken panel. Our £49.99 Essential Repair Package covers the diagnosis to find the exact cause so you don’t pay for a new screen unless you truly need one.

Service and Repairs?

Q: Do you repair both Macs and PCs? A: Yes! With over 15 years of experience, we specialize in both Apple Mac (MacBook, iMac, Mac Mini) and Windows-based PCs and laptops.

Q: My computer is really slow. Can you help? A: Absolutely. We offer “Software Optimization” and hardware upgrades (like switching to an SSD) that can often make a 7-year-old machine run faster than it did when it was new.

Q: Do you offer on-site support? A: Yes, we provide on-site support for tasks like printer setup, networking, or troubleshooting at your home or office. We also offer a local collection and return service if the repair needs to be done in our workshop.

Q: Can you help with custom PC builds? A: Yes. We offer a specialized service for high-end custom builds for gaming, video editing, or data analysis. We can also assist with a “build-only” service if you have already purchased your own components.

Data and Privacy?

Q: Is my data safe while you have my computer? A: Your privacy is our priority. We handle all devices with extreme care and do not access your personal files unless it is strictly necessary for the repair (and only with your permission). You must ensure you have a backup of all your data.

Q: Can you recover data from a broken hard drive? A: Yes, we offer a dedicated Data Recovery Service starting from £45.00. We have successfully recovered files for many clients, including students working on critical theses and small business owners.

Pricing and Warranty?

Q: How much do you charge for a diagnosis? A: We offer an Essential Repair Package for £49.99, which includes a full diagnostic check and basic software troubleshooting. If further parts or labor are needed, we provide a transparent quote before any extra work begins.

Q: Is there a “No Fix, No Fee” policy? A: No there is not. We pride ourselves on transparency. If we cannot identify the issue or provide a solution, we will discuss the best path forward with you.

Q: Do your repairs come with a warranty? A: Yes, we stand by our work. All hardware repairs and parts supplied by us come with a manufacturer’s warranty for your peace of mind.